The State Comptroller's report praised the Transportation Ministry for a "dramatic improvement" in public-facing service centers, giving it an overall score of 75—above the national average of 70. The ministry scored an 82 in queue management, significantly above the average public body, and a 70 in licensing branch opening hours versus a 44 national average.
The State Comptroller's latest audit gives the Transportation Ministry a score of 75 for citizen-facing service, marking a dramatic improvement from previous benchmarks. The score surpasses the 70-point average across all public bodies examined. Particularly strong results were recorded in queue management (82 vs. public-sector average) and licensing branch hours (70 vs. 44 national average). The findings reflect targeted improvements in accessibility, response quality, and front-office operations.
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Source and signal
A single-sourced dispatch is never rated Confirmed or Strong. Its Signal strengthens only when a second, independent source corroborates it.
- Internal intake