A wave of complaints against El Al has spread across social media during the peak summer travel season, with passengers reporting delayed flights, missing luggage, and a lack of customer service, according to reports. Customers are reportedly organizing a class-action lawsuit.
El Al, Israel's flagship carrier, is facing a fresh wave of public backlash during the peak August travel season. Customers report hours-long waits for flights, lost luggage, and unresponsive customer service, with some organizing a class-action lawsuit, according to reports from journalist Daniel Amram's the source.
The complaints come amid a particularly challenging summer for Israeli aviation. As The Zioneer previously reported, Ben Gurion Airport reached record passenger volumes exceeding 95,000 travelers in a single day in July, while a shortage of fuel trucks and congestion from US military refueling aircraft strained operations. Earlier in the summer, Israir faced a similar wave of complaints over cancellations and delays, and foreign airlines canceled flights to Israel due to security concerns.
Details of the planned class action against El Al, including the scope of grievances and legal representation, have not yet been reported. El Al has not publicly responded to the latest complaints.
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