State Comptroller Matanyahu Englman released a special follow-up report on public service levels in government bodies. The report found that service remains unsatisfactory in several agencies, particularly their phone hotlines, with below-average scores for the Population Authority, Transportation Ministry, Tax Authority, and Israel Lands Authority (scores 63-73). The Comptroller singled out the Transportation Ministry for a decline in hotline service scores, calling for an internal review.
State Comptroller Matanyahu Englman published a special follow-up report Wednesday morning assessing the quality of public service in Israeli government agencies. The report, covering hotline responsiveness and overall service levels, found that several key bodies still fall below acceptable standards. Specifically, the Population and Immigration Authority, the Ministry of Transportation, the Tax Authority, and the Israel Lands Authority received weighted scores between 63 and 73 — below the national average. The Comptroller pointed to the Transportation Ministry as a case requiring immediate internal scrutiny, citing a recorded decline in its telephone hotline performance.
No prior Zioneer reporting on this specific follow-up audit was found in the archive. The report is part of the Comptroller's ongoing oversight mandate, with the follow-up format indicating that earlier recommendations have not yet been fully implemented by the agencies cited.
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